{"id":12614,"date":"2024-12-14T13:54:47","date_gmt":"2024-12-14T18:54:47","guid":{"rendered":"https:\/\/lechienblanc.com\/?page_id=12614"},"modified":"2025-02-21T12:39:19","modified_gmt":"2025-02-21T17:39:19","slug":"retour-et-garantie","status":"publish","type":"page","link":"https:\/\/lechienblanc.com\/en\/retour-et-garantie\/","title":{"rendered":"RETURN & WARRANTY"},"content":{"rendered":"

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Si vous d\u00e9sirez nous retourner un produit pour remboursement, la demande doit \u00eatre effectu\u00e9e en contactant le service \u00e0 la client\u00e8le \u00e0 info@lechienblanc.com<\/a> au maximum 14 jours apr\u00e8s la r\u00e9ception de votre commande.<\/p>\n

Les frais de livraison pour le retour (12.95$+tx partout au Canada) sont \u00e0 la charge du client.<\/strong> Une fois le colis re\u00e7u et le remboursement accept\u00e9, veuillez accorder un d\u00e9lai de 3 \u00e0 7 jours ouvrables pour obtenir votre remboursement. Ce dernier sera effectu\u00e9 sur votre mode de paiement initial. Tous les frais de livraison et d’exp\u00e9dition factur\u00e9s au moment de l’achat ne sont pas remboursables.<\/p>\n

Aucun article retourn\u00e9 sans nous avoir contact\u00e9 au pr\u00e9alable ne sera \u00e9chang\u00e9, ni rembours\u00e9.\u00a0 Les articles doivent \u00eatre retourn\u00e9s \u00e0 l\u2019\u00e9tat neuf, dans leur emballage d\u2019origine et accompagn\u00e9s de leurs \u00e9tiquettes.Tout article ayant \u00e9t\u00e9 utilis\u00e9 ou lav\u00e9 ne peut \u00eatre ni retourn\u00e9, ni \u00e9chang\u00e9.<\/p>\n

Les produits sont soigneusement inspect\u00e9s \u00e0 la r\u00e9ception et LE CHIEN BLANC se r\u00e9serve le droit de refuser un retour si l’article ne respecte pas les conditions mentionn\u00e9es plus haut (article bris\u00e9, ayant \u00e9t\u00e9 port\u00e9, lav\u00e9 ou tach\u00e9), celui-ci vous sera alors retourn\u00e9 \u00e0 vos frais.<\/p>\n

Nous ne traitons que les retours de commandes effectu\u00e9es sur notre boutique en ligne. Si votre achat a \u00e9t\u00e9 effectu\u00e9 dans l\u2019un de nos points de vente, veuillez proc\u00e9der directement avec celui-ci.<\/p>\n

Tous les articles achet\u00e9s en solde identifi\u00e9s \u00abVENTE FINALE\u00bb et les articles produits sur mesure sont des ventes finales.<\/strong> Il n\u2019y a aucun retour ni \u00e9change possible. Toutes promotions offertes sur la boutique en ligne ne peuvent \u00eatre jumel\u00e9es avec d’autres promotions.<\/p>\n

Nous n\u2019offrons aucun ajustement de prix sur tous les produits achet\u00e9s ant\u00e9rieurement. Les soldes et les promotions ne s’appliquent pas aux achats effectu\u00e9s la veille ou quelques jours avant une promotion.<\/p>\n

[\/chiac_divi_accordions_item][chiac_divi_accordions_item title=\u00a0\u00bbGARANTIE\u00a0\u00bb chiac_subtitle_state=\u00a0\u00bboff\u00a0\u00bb chiac_header_bg_color=\u00a0\u00bb#f4f4f4″ chiac_header_bg_color_o=\u00a0\u00bb#f4f4f4″ chiac_title_bg_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb chiac_title_bg_color_o=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb chiac_l_icon_state=\u00a0\u00bboff\u00a0\u00bb chiac_state=\u00a0\u00bboff\u00a0\u00bb chiac_r_icon_rotate=\u00a0\u00bbon\u00a0\u00bb chiac_select_r_fonticon=\u00a0\u00bb||fa||900″ chiac_r_icon_color=\u00a0\u00bb#ff6700″ chiac_r_icon_color_o=\u00a0\u00bb#ff6700″ chiac_r_icon_bg_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb chiac_r_icon_bg_color_o=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb chiac_title_font=\u00a0\u00bbBarlow Semi Condensed||||||||\u00a0\u00bb chiac_title_text_align=\u00a0\u00bbleft\u00a0\u00bb chiac_title_text_color=\u00a0\u00bb#151515″ chiac_title_font_size=\u00a0\u00bb22px\u00a0\u00bb chiac_text_font=\u00a0\u00bb||||||||\u00a0\u00bb chiac_h1_font=\u00a0\u00bb||||||||\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb border_style_all_chiac_header=\u00a0\u00bbnone\u00a0\u00bb border_style_all_chiac_l_icon=\u00a0\u00bbnone\u00a0\u00bb border_style_all_chiac_content=\u00a0\u00bbnone\u00a0\u00bb border_radii_chiac_item=\u00a0\u00bbon|20px|20px|20px|20px\u00a0\u00bb border_width_all_chiac_item=\u00a0\u00bb0px\u00a0\u00bb border_color_all_chiac_item=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb border_style_all_chiac_item=\u00a0\u00bbnone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Les produits LE CHIEN BLANC sont couverts par une garantie contre les d\u00e9fauts de fabrication pour une dur\u00e9e de 90 jours. Pendant cette p\u00e9riode de garantie, si un d\u00e9faut\/probl\u00e8me est constat\u00e9, veuillez nous contacter au info@lechienblanc.com<\/a>\u00a0et nous fournir les informations sur la nature du d\u00e9faut, une photo et une explication du contexte dans lequel le bris est survenu.<\/p>\n

LE CHIEN BLANC ne garantit pas les bris caus\u00e9s par un chien (mordillement), par un incident (d\u00e9chirure ou coupure avec un objet contondant), par un mauvais entretien ou une utilisation inad\u00e9quate du produit, par l\u2019usure normale ou la d\u00e9sint\u00e9gration naturelle des couleurs et des mat\u00e9riaux au fil du temps. Toute modification de nos \u00e9quipements annule la garantie.<\/p>\n

Pour tout article d\u00e9fectueux, pr\u00e9sentant un d\u00e9faut de fabrication couvert par la garantie, LE CHIEN BLANC s\u2019engage, selon le type de bris, \u00e0 vous offrir un service de r\u00e9paration ou \u00e0 vous envoyer une pi\u00e8ce de rechange ou \u00e0 \u00e9changer l\u2019article d\u00e9fectueux, sans frais suppl\u00e9mentaires pour le client.<\/p>\n

Tout produit retourn\u00e9 sans nous avoir contact\u00e9 au pr\u00e9alable sera automatiquement renvoy\u00e9 au client \u00e0 sa charge.<\/p>\n

Si votre achat a \u00e9t\u00e9 effectu\u00e9 dans l\u2019un de nos points de vente, les m\u00eames conditions de garantie s\u2019appliquent, toutefois, vous devrez avoir en mains votre preuve d\u2019achat et proc\u00e9der directement avec celui-ci.<\/p>\n

Cette garantie est seulement disponible au Canada et aux \u00c9tats-Unis.<\/p>\n

[\/chiac_divi_accordions_item][chiac_divi_accordions_item title=\u00a0\u00bbSERVICE DE R\u00c9PARATION HORS GARANTIE ET AJOUTS\u00a0\u00bb chiac_subtitle_state=\u00a0\u00bboff\u00a0\u00bb chiac_header_bg_color=\u00a0\u00bb#f4f4f4″ chiac_header_bg_color_o=\u00a0\u00bb#f4f4f4″ chiac_title_bg_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb chiac_title_bg_color_o=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb chiac_l_icon_state=\u00a0\u00bboff\u00a0\u00bb chiac_state=\u00a0\u00bboff\u00a0\u00bb chiac_r_icon_rotate=\u00a0\u00bbon\u00a0\u00bb chiac_select_r_fonticon=\u00a0\u00bb||fa||900″ chiac_r_icon_color=\u00a0\u00bb#ff6700″ chiac_r_icon_color_o=\u00a0\u00bb#ff6700″ chiac_r_icon_bg_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb chiac_r_icon_bg_color_o=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb chiac_title_font=\u00a0\u00bbBarlow Semi Condensed||||||||\u00a0\u00bb chiac_title_text_align=\u00a0\u00bbleft\u00a0\u00bb chiac_title_text_color=\u00a0\u00bb#151515″ chiac_title_font_size=\u00a0\u00bb22px\u00a0\u00bb chiac_text_font=\u00a0\u00bb||||||||\u00a0\u00bb chiac_h1_font=\u00a0\u00bb||||||||\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb border_style_all_chiac_header=\u00a0\u00bbnone\u00a0\u00bb border_style_all_chiac_l_icon=\u00a0\u00bbnone\u00a0\u00bb border_style_all_chiac_content=\u00a0\u00bbnone\u00a0\u00bb border_radii_chiac_item=\u00a0\u00bbon|20px|20px|20px|20px\u00a0\u00bb border_width_all_chiac_item=\u00a0\u00bb0px\u00a0\u00bb border_color_all_chiac_item=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb border_style_all_chiac_item=\u00a0\u00bbnone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Si vous avez un souci avec un article qui n\u2019est plus couvert par la garantie, sachez que nous vous offrons un service de r\u00e9paration hors garantie et des pi\u00e8ces de rechange \u00e0 faible co\u00fbt. Dans la mesure du possible, nous r\u00e9parons ou rempla\u00e7ons les pi\u00e8ces d’un article endommag\u00e9. Les frais pour ce service sont couverts par le client.<\/p>\n

Pour des ajouts\/modifications \u00e0 votre article, \u00e9crivez-nous au info@lechienblanc.com<\/a>.<\/p>\n

Prenez note que lorsqu’un produit est modifi\u00e9, il n’est plus remboursable ni \u00e9changeable. Les frais de livraison pour la r\u00e9paration sont pris en charge par le client.<\/p>\n

[\/chiac_divi_accordions_item][chiac_divi_accordions_item title=\u00a0\u00bbLIVRAISON\u00a0\u00bb chiac_subtitle_state=\u00a0\u00bboff\u00a0\u00bb chiac_header_bg_color=\u00a0\u00bb#f4f4f4″ chiac_header_bg_color_o=\u00a0\u00bb#f4f4f4″ chiac_title_bg_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb chiac_title_bg_color_o=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb chiac_l_icon_state=\u00a0\u00bboff\u00a0\u00bb chiac_state=\u00a0\u00bboff\u00a0\u00bb chiac_r_icon_rotate=\u00a0\u00bbon\u00a0\u00bb chiac_select_r_fonticon=\u00a0\u00bb||fa||900″ chiac_r_icon_color=\u00a0\u00bb#ff6700″ chiac_r_icon_color_o=\u00a0\u00bb#ff6700″ chiac_r_icon_bg_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb chiac_r_icon_bg_color_o=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb chiac_title_font=\u00a0\u00bbBarlow Semi Condensed||||||||\u00a0\u00bb chiac_title_text_align=\u00a0\u00bbleft\u00a0\u00bb chiac_title_text_color=\u00a0\u00bb#151515″ chiac_title_font_size=\u00a0\u00bb22px\u00a0\u00bb chiac_text_font=\u00a0\u00bb||||||||\u00a0\u00bb chiac_h1_font=\u00a0\u00bb||||||||\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb border_style_all_chiac_header=\u00a0\u00bbnone\u00a0\u00bb border_style_all_chiac_l_icon=\u00a0\u00bbnone\u00a0\u00bb border_style_all_chiac_content=\u00a0\u00bbnone\u00a0\u00bb border_radii_chiac_item=\u00a0\u00bbon|20px|20px|20px|20px\u00a0\u00bb border_width_all_chiac_item=\u00a0\u00bb0px\u00a0\u00bb border_color_all_chiac_item=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb border_style_all_chiac_item=\u00a0\u00bbnone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

FRAIS ET D\u00c9LAIS DE LIVRAISON<\/strong><\/p>\n

Les d\u00e9lais de livraison \u00e0 l\u2019int\u00e9rieur du Qu\u00e9bec sont de 1 \u00e0 3 jours ouvrables et peuvent aller jusqu\u2019\u00e0 7 jours ouvrables pour les commandes livr\u00e9es \u00e0 l\u2019ext\u00e9rieur du Qu\u00e9bec. Lorsque votre commande est post\u00e9e, un email de confirmation avec num\u00e9ro de suivi vous est automatiquement envoy\u00e9 par courriel.<\/p>\n

Pour les livraisons \u00e0 l\u2019ext\u00e9rieur du Canada, les d\u00e9lais de livraison peuvent varier de 5 \u00e0 10 jours ouvrables, mais ne peuvent \u00eatre garantis par LE CHIEN BLANC. Des taxes et des frais de douanes peuvent \u00eatre applicables et sont \u00e0 la charge du client.<\/p>\n

 <\/p>\n

LIVRAISON GRATUITE<\/strong><\/p>\n

La livraison est gratuite partout au Canada pour toute commande de 100 $ et plus, avant taxes et apr\u00e8s rabais applicables.<\/p>\n

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RETOUR<\/h4>\r\n

Your Subtitle Goes Here<\/h6>\r\n <\/div>\r\n
\r\n \uf107<\/span><\/i>\r\n <\/div>\r\n <\/div> \r\n
<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>Si vous d\u00e9sirez nous retourner un […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-12614","page","type-page","status-publish","hentry"],"yoast_head":"\nApprenez en plus sur Le chien blanc<\/title>\n<meta name=\"description\" content=\"Cette garantie est seulement disponible au Canada et aux \u00c9tats-Unis.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lechienblanc.com\/en\/retour-et-garantie\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apprenez en plus sur Le chien blanc\" \/>\n<meta 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